Frequently Asked Questions
Frequently Asked Questions
How do I place an order?
It's easy!
Check out our "Shop" page: choose from fantastic natural soy candles, tealights and melts. Add your purchases to your cart,
and Check Out.
What forms of payment can I use? How much is Shipping?
Fragrant Elegance.com currently only accepts orders and ships within the United States. Acceptable forms of payment are:
PayPal
MasterCard
Visa
Discover
American Express
We do not accept personal checks.
Due to the handcrafted nature of our products, please allow 3-5 business days for order processing. All orders are shipped via USPS Priority 2-Day. Shipping is always FREE with an order over $50*
*Subtotal must equal $50 or more, does not include taxes*
How is my Credit Card information handled?
We take security very seriously. Fragrant Elegance does not process or store credit card information.
We use Paypal to handle all transactions. PayPal encrypts your confidential information using the Secure Sockets Layer protocol (SSL) with an encryption.. For more information on paypal security please visit Paypal.com
Is FragrantElegance.com a safe website?
Yes! FragrantElegance.com is a safe website, and is Norton and Google Safebrowsing verified.
Do you make an unscented candle for people that love soy candles but do not desire a fragrance?
As a matter of fact, Yes! Take a look at our Natural Unscented Soy Candle it is always on Sale.
Why burn an unscented candle if not for the wonderful aroma?
Many people find that unscented candles come very handy in case of emergencies such as a power outage.
Unscented candles allow for multiple candles to be lit in the house with out the possibility of an overpowering aroma or a mix of aromas which may attribute to headaches.
Some people suffer from allergies, and a natural soy unscented candle is a great way to enjoy a green product without a fragrance. Unscented candles are also wonderful for mood lighting such as during a meal, where you don't want a fragrance to interfere.
What if I need to cancel an order, or recieve a damaged product?
Cancellations: Due to the handmade nature of our products, order cancellations can only occur within 24 hours of purchase, and MUST accompany an email to Info@FragrantElegance.com to process.
Damaged product: We take precaution to ensure that every product is packaged properly to ship and arrive safely. Should you recieve a damaged product please email us immediatly at Info@FragrantElegance.com. Please notify us within 5 business days from the USPS "Delivered" date concerning your candle. Include in your email: your Order ID, the candle's scent, and a photo of the unburned candle with the USPS packaging present. We advise you to not throw anything away until you have a new order en route or we have made another arrangement with you. If a replacement candle is provided, it will be the same scent that was originally shipped, unless the scent is no longer available. Please note: Candles that have been lit will not be replaced.